Information about the company and our website
What does this document contain?
We collect data that is required to provide the customer with satisfying and accurate service. In the document you can find information about the types of gathered data as well as the purpose of data processing.
How can you get further information about usage of your data?
If you’d like to obtain more information about your data that we store, modify it or delete it, please contact us at firstname.lastname@example.org
How do we collect your data?
Your data is collected during your activity on our websites https://swissherbal.eu/ and https://swissherbal.pl - e.g. registration, change of data, ordering products, using our shop and other activities on these websites. Your data might be also collected via email if you decide to send it by contacting our customer service, using our social media or contacting us with a different method. Your data might be shared with us by our business partners, including trading platforms and other entities that you ordered from.
What kind of data we collect and why?
Please note that we will collect data that you provide when entering a transaction with us. The list of collected information includes:
- your name and surname
- your address
- your telephone number
- your email address
- your bank account number
- information about order products and services
- information about financial settlements with Swiss Herbal Depot Ltd.
- information about your activity on websites: https://swissherbal.eu/ and https://swissherbal.eu/en/
We need to obtain these types of information to successfully proceed with your orders. If you do not agree to provide them, it will be impossible for us to proceed. Keep in mind that sharing your information with us is voluntary. In particular cases - related to order processing, administrative and/or accounting matters - we might ask for additional data.
Data related to payment processing, such as your account number, credit card number, PayPal ID, purchase amount, and the date of payment are protected by the SSL protocol. The required data will be provided to the third party entities processing the payment (PayPal, your bank services provider or the shipping company).
How do we use your data?
The information about you is collected to provide you with the services offered on our websites. This information will be collected and stored safely as we make sure to protect it from any unauthorized access.
Your personal data will be used to process legitimate interests of the Administrator or a third party. The interests include (legal basis - REGULATION (EU) 2016/679):
1. Fulfilling a contract in which you are a party, e.g.:
- providing services online
- creating and managing your account
- technical support for your account
- processing the purchases of products that you bought on our websites
- payment services and shipping provided by third parties
- processing returns of services and products purchased on our websites
- processing your order, which includes: contacting with you in regard to your order and processing the reports sent by any channel of communication
2. Accomplishment of administrative, tax and financial goals.
3. Accomplishment of information goals, such as sending newsletters and marketing data, after getting a consent from you.
4. Accomplishment of other marketing goals (e.g. contests), after getting a consent from you.
How long will your data be stored in our database?
The data collected from you will be stored until you withdraw your consent for data processing (legal basis - REGULATION (EU) 2016/679). The data shared with us when entering a sales agreement will be processed for a proper amount of time in line with current legal regulations and contract terms that are connected to financial and tax obligations as well as claims and other obligations regulated by law.
What are cookie files?
Your web browser has an integrated function of data gathering that allows different websites to identify you. This data is stored in files known as “cookies”. Our website uses this function in order to facilitate using our services. You can turn this function off at any time by using a proper option in your browser settings.
Who do we share your data with?
We do not share your personal data with third parties, excluding the situations when it is necessary to process your order. These situations include:
- processing your payment
We can also use the data to inform you about progress and changes regarding your order and other important matters. If at any point we decide to share your data with a third party for a different reason than those mentioned above, we will contact you and ask for consent or you will be asked while choosing one of our services that requires data sharing (e.g. signing up for a newsletter).
The only type of data that can be shared with third parties without your knowledge is anonymous data, including number of visits on a website, number of users in our shop, typical number of ordered products etc. Note, however, that we never share data that could be connected to a specific person.
All additional marketing services, including newsletter and email marketing, require a separate consent and placing an order in our shop does not automatically mean that you consent to receiving marketing data. Besides that, you can always withdraw your consent and resign.